Report the issue
Contact our sourcing team as soon as an issue is identified. Include the quotation or order reference, the affected engine code or unit marking, delivery date and a clear description of the issue.
Prepare the supporting information
Provide relevant photos or videos and available inspection or installation records. For transit or packing damage, include receiving and packaging photos and the shipment documents available. Keep the unit and relevant packaging available for review where practical.
Review the order together
The issue is reviewed against the agreed unit condition, included accessories, inspection information and delivery scope. Contact the team before arranging repairs or returns so that the evidence and next steps can be discussed.
Agree the applicable terms in writing
Reporting deadlines, coverage, disclosed issues, installation requirements, transit responsibilities and any proposed remedy must be confirmed in the written terms for your order before payment. This page explains the reporting process; it does not establish a universal warranty period or automatic refund.